• Lead strategic vision and operational leadership for software engineering, data engineering, and reporting & analytics teams at Markel.
• Orchestrated cross-functional initiatives to foster technological innovation and deliver data-driven solutions aligning with company's business goals.

Director, IT Specialty Business Development Analytics

As the Associate Director of Business Development Technology at Markel, I am responsible for leading the strategic direction and operational oversight of the web development, data engineering, and data analytics teams. My role encompasses the management of cross-functional initiatives to drive technological advancements and deliver data-driven solutions that support the company’s business objectives.

Associate Director, Business Development Technology

Supporting the Agency Operations Department by handling all internal and external data requests, reports, dashboards, automation utilities, and associated processes. In addition I am also responsible for supporting external departments that currently leverage any of the utilities and/or processes I’ve created. 

Basic Overview of Responsibilities: 
• All data reporting requests for the department as well as external data requests
• Creation and Maintenance of High Level / High Exposure Dashboards and Utilities
• Various Miscellaneous Projects and Initiatives spanning multiple departments
• All iMacros web automation software programming and maintenance
• Provide Technical Support for all self-created processes, utilities, and dashboards

Agency Operations Analyst

Manager of sales technology at Markel Specialty, including applications, reports, and strategic account management. 

•	Work with stakeholders and functional areas to develop business requirements
•	Identify and initiate projects, manage resources, drive the resolution of issues
•	Plan, direct, and monitor the activities of the SMP development team
•	Articulate ideas and viewpoints to senior management, business owners, and others
•	Review and analyze the applications and projects in development to ensure efficiency and effectiveness
•	Identify gaps in skills and provide training to further develop our business analysts to assume more responsibility
•	Define detailed business requirements to support strategic and/or tactical projects

Manager, Sales Technology

• Created the Knowledge Base – SharePoint site containing pertinent department information
• Created Payment Calculator Utility to replicate billing schedules to aid in resolving billing issues
• Consistently ranked in the top three CSR’s for professionalism, accuracy, and overall performance
• Received Above & Beyond Award within the first month on the job

Customer Care Representative

I accepted the Role as Sales Business Analyst for Markel Corporation in April of 2012 and relocated from Omaha, NE to Richmond, VA.

Current Objectives
• Develop and manage system-based agency management dashboards 
• Support agency stewardship reports that include metrics for individual agencies and agency groups
• Assess sales performance reporting needs and improve methods to compile and present data
• Develop tools to deliver actionable information to facilitate management decisions

Sales Business Analyst

Develop new enterprise level dashboards and reporting tools to empower underwriting, sales, and agency services to better manage risk and increase our bottom line. These new dashboards will involve the overhauling of the Sales Maximization Program (SMP) and propel the SMP to enterprise level status.

New SMP Objectives
• Build secure dashboards with LDAP authentication
• Boost performance by leveraging ORM, pre-aggregated and pre-calculated data where feasible
• Create a new federated SMP search to quickly find agencies, policies, and submissions
• Develop powerful advanced search features while maintaining an easy to follow workflow
• Develop a notification system to notify users of updates and include training documentation

Sr. Business Analyst

As the Director of Process Excellence & Operational Reporting at Markel, I'm passionate about driving technological innovation that aligns with our strategic business goals. I lead talented teams in software engineering, data engineering, and data analytics and reporting, all working together to create data-driven solutions that enhance operational efficiencies and support Markel’s growth in the specialty insurance sector.

Recently, we've been developing advanced analytics tools that not only help retain clients but also streamline the process of acquiring new business. This is a testament to our commitment to providing state-of-the-art resources to our associates. With expertise in Angular, .NET Framework, and Azure Graph, I ensure that our technological advancements not only meet but exceed industry standards.

Director, Process Excellence & Operational Reporting

My role as Marketing Analyst at FirstComp was a transitioning role focused on training another co-worker to take over my previous responsibilities and develop new dashboards for Markel (Markel acquired FirstComp). I created a new agency dashboard exclusively for Markel that shows production information by agency as well as groups of agencies. The dashboard allows you to pick and choose specific agents to group together in one report aka Roll-up and also allows for state, city, county, and other business specific roll-ups.

Marketing Analyst

The role of Agency Operations Specialist was a transitioning role where I set out to build up my technical expertise. During my time in this role I learned Visual Basic, T-SQL, iMacros, and javascript. I leveraged and further developed these new skills through the creation and maintenance of projects listed below.

• FirstComp Manual Statement Generator
• iMacros Industry Alerts, Endorsements, Promotions, Wholesale, and UW Audit
• Pruning Tasks & Promotions Creation
• Mass Agency & Producer Appointments & Cancellations via Sircon
• Agency Operations Department Scorecard
• Agency Operations Department Monthly Reports
• Agency Operations Termination Files
• Reconcile NPN’s (via NIPR.com)
• E&O Tracker - Create E&O Follow-up Tasks
• Markel Addendum Tracker & Custom Mass E-Mailer
• Various miscellaneous one-off scenario projects

Agency Operations Specialist

As Director, IT at Markel, I lead two high-performing software engineering teams focused on delivering cutting-edge solutions in the specialty insurance industry.

One team owns the ongoing development, enhancement, and maintenance of our custom internal SMP platform, ensuring robust, scalable tools that support operational efficiency and informed decision-making.

The other team drives Dynamics 365 implementations and a portfolio of strategic IT projects, optimizing business processes, improving user experiences, and enabling growth through modern technology.

Committed to building collaborative, innovative teams that deliver measurable business value through engineering excellence.

#ITLeadership #SoftwareEngineering #Dynamics365 #DigitalTransformation #InsuranceTech

Founder

Director IT | Lead Software Engineering Teams for SMP & Dynamics 365

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